1 - DELIVERY CONDITIONS
1.1 - Delivery address
Geographical area covered, delivery time, transport and risks:
Geographic coverage of the France and International offer, with the exception of countries where rights may include prohibitions or restrictions by application of public order rules for the protection of consumers.
SABABÉ declines all responsibility concerning late delivery if the Customer has indicated an incomplete or incorrect address, is absent at the time of delivery or has not removed his package at the post office or at the address given by the carrier within the deadline meant for that purpose.
The Customer can follow the evolution of his shipment from the tracking number sent by email.
1.2 - Modes and delivery times
The estimated time of dispatch of the package from the date of placing the order is 2 to 6 working days (depending on the chosen carrier) for France and 3 to 8 days for the International (depending on the chosen carrier ).
The maximum time on which we promise to deliver (articles L.111.1 and L216-1 of the Code of consumption) is three weeks from the registration of your payment by credit card to the order.
The provision of the parcel relay point will be notified by email.
Orders placed on a Saturday, Sunday or public holiday will be taken into account the next business day.
In the event of holidays, periods of heavy activities such as sales, bad weather, exceptional closures or traffic ban, the processing and delivery times may be extended.
In case of exceeding the delivery period, not justified by force majeure, the Customer may request the resolution of the sale under the conditions provided for in Article L. 114-1 of the Consumer Code and obtain reimbursement both that this one was not received, in accordance with the conditions of the article L. 121-20-1 of the Code of the Consumption. When the right of withdrawal is exercised, the trader is obliged to reimburse the consumer for all the sums paid, as soon as possible and at the latest within 14 days following the date on which this right was exercised.
For delivery to Home, Point-Withdrawal or Post Office, delivery charges are calculated based on the weight of your items and the delivery method after validation of your basket. Home delivery or point withdrawal is also free from 150 € * (after deduction of discounts). To ensure a better follow-up, a mobile phone number will be requested on the delivery page.
* Free delivery for all orders in France.
- Colissimo home delivery (without signature):
The Customer has the opportunity to enter the delivery address of his choice, delivery being provided by our partner La Poste Colissimo. He can modify it until the validation of the order. The name given in the delivery address must be identical to the name of the mailbox. For deliveries other than at home, the name of the company or the person receiving the parcel will be given before the validation of the order. The delivery of the package will be made to the delivery address validated during the order. After validation, the delivery address can not be modified.
The average delivery time is 2 to 3 working days from the dispatch of the order, except Saturday, Sunday and holidays.
The Customer is notified by email of the passage of the factor the day before delivery. In case of absence, the Customer is responsible for recovering the package from the departments concerned within 10 working days. After this period, the package will be automatically returned to SABABÉ. The order is then canceled and refunded, the Customer is informed by email.
In the event of an error in the wording of the Customer's details, SABABÉ can not be held responsible for the impossibility of delivering the ordered Products.
- Delivery in Point Relais® Mondial Relay:
The Customer has the opportunity to be delivered to one of the Relais Points® offered by our partner Mondial Relay.
The average delivery time is 3 to 5 working days from the dispatch of the order, except Saturday, Sunday and public holidays.
Upon receipt of the package at the Point Relais®, you are informed (e) of the availability of your package by e-mail the Customer has 10 working days to recover his order, with his ID. After this period, the package will be automatically returned to SABABÉ. The order is then canceled and refunded, the Customer is informed by email.
In case the Point Relais® is saturated or closed, the package is automatically routed to the nearest point of withdrawal depending on availability. The Customer will be informed by the carrier by email.
After validation of the order, the delivery address can not be modified
- Delivery at home Delivengo (La Poste) (without signature) up to 2 Kg.
- Home delivery Colissimo (La Poste) (without signature) from 2 Kg to 5 Kg.
ZONE 1: European Union: 28 countries
ZONE 2: Switzerland + Rest of the World
The Customer has the opportunity to provide the delivery address of his choice, delivery being provided by our partner La Poste Delivengo. He can modify it until the validation of the order. The name given in the delivery address must be identical to the name of the mailbox. For deliveries other than at home, the name of the company or the person receiving the parcel will be given before the validation of the order. The delivery of the package will be made to the delivery address validated during the order. After validation, the delivery address can not be modified.
The average delivery time is from 3 to 8 working days after shipping the order, except Saturday, Sunday and public holidays.
The Customer can follow the evolution of his shipment from the tracking number sent by email. In the event of absence, the Customer is notified of the passage and will be able to recover the parcel from the services concerned within a period which may be different depending on the country concerned.
After this period, the package will be automatically returned to SABABÉ. The order is then canceled and refunded, the Customer is informed by email.
In the event of an error in the wording of the Customer's details, SABABÉ can not be held responsible for the impossibility of delivering the Products ordered.
Any customs fees will be charged to the customer.
For any shipment above 5 kg, thank you to contact us by email: email@example.com
1.3 - Delivery Tracking
After validation of the payment, an order number is assigned to the Customer: the order is then registered. We advise you to print the order number and keep it. You can follow the steps of its treatment at any time within your customer area on "My Account".
The Customer must provide a valid email address, failing which SABABÉ can not be responsible for the consequences thereof. At any time, the Customer may update his data in his personal area.
In case of delayed shipment, an email information will be sent as soon as possible to the Customer.
In case of prolonged delay of your delivery, we invite you to report it to our Customer Service as soon as possible. We will then contact the postal services to open an inquiry.
1.4 - Verification of the condition of the Products
At the time of delivery, SABABÉ invites the Customer to carry out any necessary examination to detect any damage, missing, defects or other apparent defects or nonconformity of the Products delivered to his order. The Customer must notably check the condition of the packaging, the number of packages and the Products in their quantities, their references, their condition and their characteristics.
The Customer is strongly advised to notify the carrier of any reservations on the packaging and, if applicable, the condition of the Products (eg open and / or damaged package).
If the delivery person has not left the possibility to check the condition of the package, the Customer must report in writing the situation in detail to the carrier no later than three days, excluding holidays, from the expected delivery date of the package. After this period, no claim may be taken into account by the carrier.
In the event of default or non-conformity of the Products, SABABÉ invites the Customer to refer to the article
2 - RETURNS
2.1 - Exercise of the right of withdrawal
To exercise his right of withdrawal, the Customer must notify SABABÉ of its decision to cancel the order by means of an unambiguous declaration by e-mail.
The Customer can use any unambiguous declaration and send it to the following address: firstname.lastname@example.org, mentioning his order number.
To organize his return, the Customer must also go to his personal space to access the details of his order to register his return request. He can then print his return slip, to be included in the package. This document is essential for the return to be processed.
The Customer must carefully prepare the return package. The Products must be returned in their original packaging with their labels not detached, and in perfect condition before being placed in the package. Upon receipt of the package, we will conduct a quality control of the returned goods. The return will not be accepted if the product is worn, soiled, damaged and / or if it is rendered unfit for further marketing. In case of non-compliance with the return procedure, the refund can not be made and you will be informed by email.
Return costs will be the sole responsibility of the Customer.
The Customer must then return the entire order and its return, no later than 14 days after the date of delivery of his order, to the following address:
33, rue du 1er CUIRASSIERS
The Customer will not be able to exercise his right of withdrawal if the returned Products are unfit for a new commercialization due for example to a manifest degradation.
2.2 - Refund
In case of implementation of the right of withdrawal, SABABÉ will reimburse the Customer for the price of the Product (s) concerned.
In case of partial return of the Products ordered or error on the delivery address by the Customer, the initial delivery costs will not be refunded.
The deadline for reimbursement shall be no later than 14 days from the date of receipt of the Products, provided that SABABÉ has received the Product (s) in perfect condition, in its original packaging (s). and equipped with all his (their) accessories.
The refund is always made according to the initial payment method used at the time of purchase. If you have a deferred debit card or a credit card, this operation will be taken into account under the usual conditions of your debit.
2.3 - Treatment of claims
In case of complaint, the Customer must contact SABABÉ customer service as soon as possible electronically to the service address: email@example.com, mentioning its order number.
It is the Customer's responsibility to check the condition of the Products as soon as they are received. If a Product proves to be defective or damaged, or does not correspond to the order, the Customer must state in writing the situation in detail to the customer service, firstname.lastname@example.org, before returning it.
SABABÉ will then ask the Customer to return the Product. The Customer must attach to his shipment the return receipt for his order to print from his personal space.
Upon receipt of the returned Product, in case of proven defect or error in the preparation of order, SABABÉ will refund the price of the ordered Product and any initial delivery costs in case of return of the entire order. This refund will be made within 14 days of receipt of the Product (s) returned (s), by credit to the bank account of the Customer used to pay the order.
In case of return of a defective or damaged product, or not corresponding to the order, the return costs are the responsibility of SABABÉ, on sending a prepaid return label by mail.
If the opening of a postal survey is necessary (abnormal delivery time, undelivered parcels, etc.), the Customer must inform SABABÉ customer service as soon as possible, either using the contact form available. on the Site, either electronically to the service address email@example.com, without forgetting to mention its order number.